RCM Software FAQs | Cut Claim Denial Rates by 17%

General FAQs

MillinPro is a comprehensive revenue cycle management (RCM) software designed specifically for health and human services providers, including mental health, I/DD, home health, and substance use programs. It helps providers manage all aspects of their billing, from claims submission to collections, and ensures compliance with payer requirements. MillinPro streamlines revenue management, reduces errors, and optimizes workflows, allowing providers to focus more on patient care.

The cost of MillinPro depends on the types of services provided and the number of services offered. Many clients report a significant ROI, with returns reaching 3 to 10 times their annual investment. Calculate your ROI in seconds.

Key features of MillinPro include tailored compliance tools for industry-specific needs, automated claims processing, customizable reporting, custom integration with leading EHR/EMR systems, and a user-friendly interface that simplifies billing workflows. Additionally, MillinPro provides continuous updates to meet changing payer and/or regulatory requirements and offers an average collection rate of 99%, backed by a dedicated support team.

There are over 350 agencies using MillinPro, with the number growing monthly. However, Millin is selective about client partnerships to ensure a strong fit and high satisfaction.

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FAQs from the Behavioral Health Community:

MillinPro’s behavioral health billing solution is designed to support mental health and substance use providers by streamlining claims processing and compliance management. MillinPro adapts to changing state and federal regulations and allows for customizable workflows tailored to behavioral health agencies such as outpatient therapy, residential treatment, and community-based behavioral health services.

MillinPro includes features such as automated compliance checks, real-time revenue tracking, error reduction through automated data validation, and advanced reporting. These features support mental health providers and agencies in maintaining accurate claims, minimizing denials, and achieving higher collection rates.

FAQs from the Intellectual/Developmental Disabilities (I/DD) Community:

MillinPro supports I/DD providers and agencies by offering flexible billing options for community-based services, day programs, residential services, and more. Its integration with EVV (Electronic Visit Verification) systems ensures compliance with state Medicaid requirements, and customizable templates support the unique billing structures of I/DD services.

MillinPro helps I/DD agencies reduce administrative workload, meet Medicaid and MCO requirements, and track service authorizations. By automating key billing processes and reducing claim errors, MillinPro enables I/DD agencies to focus on providing services rather than managing complex billing tasks.

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FAQs from the Substance Use Disorder Treatment Community:

MillinPro offers substance use providers a tailored billing system that manages claims for detox, outpatient, and residential services. It reduces manual data entry, minimizes claim rejections through automated compliance checks, and improves cash flow by facilitating prompt reimbursement.

FAQs from the Home Health and Primary Care Communities:

MillinPro simplifies billing for home health and primary care providers through features like seamless integration with EHR systems, compliance with Medicare and Medicaid requirements, and flexible reporting options that help track reimbursement and financial performance.

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FAQs from the Foster Care/Children's Services Community:

MillinPro supports foster care and children’s services by managing complex claims requirements and providing customizable reporting to meet program-specific needs. The system is built to handle billing for various children’s programs, ensuring that providers and agencies are compliant with all applicable regulations and maximizing revenue collection.

Integration FAQs:

MillinPro integrates with over a dozen EHR/EMR systems, including Accumedic, Netsmart, eVero, Precisioncare, TenEleven, eClinicalWorks, Foothold, Qualifacts, and Welligent. Additionally, MillinPro can integrate with any EMR system that meets the needs of the client.

No, Millin has no current plans to develop our own EMR system. MillinPro billing software focuses on revenue cycle management (RCM) solutions. We recognize that RCM and EHR/EMR systems serve different roles, but work best when integrated!

MillinPro can create and map a custom general ledger (GL) report that can be uploaded to any GL system. Clients use various systems like Great Plains, Fund Ez, Intacct, Sage, Oracle Fusion, and QuickBooks Online to name a few.

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Compliance and Regulatory Support FAQs:

MillinPro includes built-in compliance tools that are continuously updated to reflect real-time changes in Medicaid, Medicare, and MCO requirements. The software automatically checks claims for compliance before submission, reducing the likelihood of denials and ensuring timely reimbursement.

MillinPro is tailored to meet state-specific regulations, including New York’s Article 31 requirements for mental health services. The software ensures claims meet regulatory guidelines through automated compliance checks and custom templates that reflect Article 31 billing structures.

Billing Automation and Efficiency FAQs:

MillinPro automates repetitive billing tasks, such as claims submission, compliance checks, and revenue tracking. Automated processes help minimize data entry errors and increase the accuracy of claims, leading to fewer denials and faster reimbursements.

Yes, Millin’s team manages the entire billing process, including follow-ups on denials, contributing to an average high collection rate of 99.2% of all eligible claims.

Calculate your potential ROI with MillinPro.

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Reporting and Analytics FAQs:

MillinPro offers customizable reports, including financial performance reports, claims status, collections, outstanding receivables, and compliance metrics. These reports support data-driven decisions and help agencies effectively monitor and manage their financial health.

MillinPro’s reporting tools provide insights into billing performance, revenue trends, and compliance status. Agencies can use these insights to optimize workflows, enhance financial management, and allocate resources more effectively.

Support and Training FAQs:

MillinPro is continuously updated to reflect changes in payer rules, regulations, and new technology. Unlike other systems that may update quarterly or annually, MillinPro releases updates as soon as they pass testing.

Very little! The MillinPro implementation team handles the heavy lifting, configuring the system according to client specifications. Clients only need to provide information that is generally readily available.

Most clients need about 6 hours, divided into three two-hour sessions. Additional training is available upon request, along with knowledge management documents and tutorials.

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Security and Data Protection FAQs:

MillinPro uses advanced security protocols and encryption to protect patient data, ensuring it remains confidential and secure. The software complies with industry standards for data protection and confidentiality.

Yes, MillinPro is HIPAA-compliant and meets all relevant data protection regulations, safeguarding patient information and ensuring legal compliance for healthcare providers.

MillinPro FAQs