I honestly do not know how we managed without Millin, especially with the transition of HCS billing from CARE to TMHP.  Not only did Millin facilitate the billing in a much easier and logical fashion, but it has also allowed for more visibility in denied claims and service utilization by service category.  We went from 4 separate billers billing in TMHP, for a caseload of over 500, to 2 billers for the same caseload.  Being able to enter billing in real time, regardless of whether or not it is billable, is such a game changer. 

The amount of time saved by implementing the Millin system has allowed us to focus on the quality of the logs as well as increased caseloads.  The unseen benefits are also greatly appreciated as we are no longer burdened with the issues that TMHP has with batch billing across dates with LON changes or IPC date crossovers.  Because Millin bills daily, these issues do not exist with Millin and are no longer a concern when billing.  

These are just a few of the highlights, the list goes on and on.

- Joanie Sapp

We started our transition to Millin in 2017.  The conversion process itself was smooth and we were able to shut down our legacy system and “go live” with Millin the next day.  We run a very large system with billing in excess of $160 million.  The transition process was extremely important to us. We received initial training and have had all of our subsequent questions answered in a very timely manner.  The team at Millin is always willing to discuss and respond  to our needs.

The system has a vast library of available reports and we have had great success in pulling required information from the system for financial and audit requirements.

- Jodi Mandel

On behalf of the New York State Office of Mental Health, I want to thank you for bringing several potential behavioral health managed care billing problems to our attention. Your work with us, the Plans and providers to develop solutions has been extremely helpful.

- Gary Weiskopf

It has been about one year since we decided to contract with Millin Associates for our billing service needs.  My only regret is that we did not switch (sooner) prior to the Managed Care implementation.  The worry is gone from billing and the support is excellent. Thank you!

- Larry Fruit

I am writing to sincerely thank Millin Associates for bringing claim submission and adjudication issues to the attention of OASAS, OMH and DOH during the transition to Medicaid Managed Care in New York City. We appreciate the work that Millin did to carefully research provider to plan submission, rejection and denial issues. This careful review helped identify significant issues very early in the process, which allowed us to work quickly to mitigate the problems with payments to providers.

- Patricia Lincourt

Millin Associates have been handling our billing for a few years now and they have done an excellent job. Their customer service is superior – they are always there for us.

- Hilda Escher

The Collaborative for Children and Families (CCF) is fortunate to be a customer of Millin Associates, LLC.   When making the decision on which vendor to select, it was an easy one to make.  The staff at Millin have taken the time to support and assist CCF with understanding the complexities of starting to build an infrastructure to support our Health Home Billing system.  CCF is fortunate to have a dedicated team working in partnership with us.  The staff at Millin have gone above and beyond the role of billing vendors.  They have truly become a member of our staff.  The level of attention and communication is unlike any other vendor we have worked with.  From the administrative office staff to the CFO and VP, Millin makes it their business to help us find solutions to challenges.  No challenge is too big for them.

- Jodi Saitowitz

I am very pleased and most highly recommend MillinPro for billing and reporting needs. The software is easy to use and the staff is just as exceptional.  They are also very courteous and knowledgeable when answering any questions you may have on the billing process.

- Kathleen O’connor

We currently use the Millin Pro system for our Health Home and Mental Health Program. Our experience with the system has been extremely positive. The workflow and user interface is exceptionally well designed. The rules engine and issue tracker are very impressive features. Above all their support staff is very responsive and extremely knowledgeable with the various billing rules. This is critical to us as we are facing so many regulatory and managed care changes. The investment in the Millin system is definitely paying off for us.

- Shrikant Vardhan

We implemented the MillinPro system in our clinic and the results have been quite impressive. We operate an Article 16 and Article 28 clinic for the DD population, and the billing processes for each have their complexities. Their implementation team worked with us every step of the way, to make the transition as smooth as possible. Their development team is excellent, they really have an understanding of our needs and have been most accommodating. The various reports are great, and very flexible. The issue tracker is a true innovation, and in general the software allows us to track all claims efficiently. The result has been a great improvement in cash flow, as well as in maximizing reimbursement. They really have come up with a great product, which they continue to improve.

- Nechemia Schorr

The product and services provided by Millin Associates have given clarity to our billing that has exceeded our expectations.  This has enabled us to collect our receivables timely, thereby providing a positive impact to our cash flow.  The Millin staff’s knowledge and experience in resolving billing issues as well as their timeliness in responding to inquiry has made them a pleasure to work with.  We are most appreciative of all the improvements they have made possible.

- Lisa Sammon

MillinPro has helped us with our billing needs even with the complexity of the healthcare reimbursement system.  The software and customer support have been excellent. Thank you.

- Raul Perez De Tagle

Search for Change, Inc. enlisted the services of Millin Associates several years ago, and we’ve been very satisfied with the quality of service we’ve received.  We’ve enjoyed considerable success in billing and claims processing through this partnership. We recently experienced some staffing changes that disrupted our established billing procedures, and the Millin team provided intensive support to the CEO and other members of his team in minimizing this disruption and ensuring outstanding claims were filed in a timely and accurate manner.  Millin’s customer service has proven impeccable!

- Ashley Brody

- Chris Kinsella

- Shari Thomas

- Leah Schwartz

- Alecia Huertas

- Nesia Amar

We transitioned to Millin's RCM services for our clinic billing almost a year ago and have been very pleased with our decision.  Millin was there every step of the way during the transition and continues to be there whenever assistance is needed.  The staff are knowledgeable and have gained our trust and confidence. Their communication is top-notch, and they are very responsive when we have questions.  Millin does all the heavy lifting for us, so we can focus on providing services without the burden of the complexities of clinic billing.

- Ellen Gutmaker